Privacy Policy

Last updated: January 2026

By using the WiFilogy website or applicable services, you acknowledge that you have read and understood this Privacy Policy.

About WiFilogy

Smarter WiFi. Better Experiences.

WiFilogy is a WiFi Captive Portal and Hotspot Management Platform that helps businesses manage Guest WiFi, captive portals, hotspot authentication, users, devices, active sessions, network access, RADIUS authentication, WiFi analytics, and customer engagement.

Depending on how the platform is configured, WiFilogy may process information associated with business administrators, WiFi users, connected devices, authentication activity, sessions, and network usage.

Information We Collect

1. Account & Business Information

When you create an account, contact us, request a demonstration, subscribe to our services, or manage a WiFilogy deployment, we may collect information such as:

• Full name
• Email address
• Phone number
• Company or organization name
• Business location information
• Account and login information
• Service and subscription information
• Information submitted through contact or support forms

2. WiFi User & Guest Information

Depending on the authentication method and configuration selected by a customer, WiFilogy may process information provided by or associated with WiFi users and guests.

• Name
• Email address
• Phone number or mobile number
• OTP or authentication information
• Voucher or access information
• Login and authentication activity
• WiFi session information

3. Device & Network Information

When users connect to a WiFilogy-managed WiFi environment, certain technical information may be processed to provide authentication, access control, session management, security, and analytics.

• IP address
• Device type
• Browser information
• Operating system
• Device identifiers where applicable
• Network and connection information
• Authentication events
• Session start and end information
• Bandwidth or usage information where enabled

4. Website Usage Information

We may automatically collect limited technical information about visitors to our website to understand website performance, improve functionality, maintain security, and analyze general usage.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate session information

How We Use Information

Information may be used for purposes including:

• Creating and managing WiFilogy accounts
• Providing WiFi Captive Portal services
• Providing Guest WiFi and hotspot services
• Authenticating WiFi users
• Managing WiFi sessions and network access
• Providing RADIUS authentication and related services
• Monitoring connected devices and network activity
• Providing WiFi analytics and reports
• Improving platform functionality and performance
• Providing customer and technical support
• Maintaining platform security
• Detecting and preventing unauthorized or abusive activity
• Communicating important service-related information
• Managing subscriptions and applicable billing

Customer & Data Responsibility

WiFilogy may provide technology that enables businesses and organizations to collect and manage information from their WiFi users or guests.

Where a customer controls the WiFi environment and determines why and how user information is collected, that customer may be responsible for providing appropriate notices, obtaining required permissions or consent, and complying with applicable privacy and data-protection requirements.

Customers are responsible for configuring their WiFilogy deployment in accordance with applicable laws, regulations, internal policies, and their agreements with WiFi users.

Cookies & Tracking Technologies

WiFilogy may use cookies and similar technologies on its website and services to support essential functionality, improve security, understand website usage, remember preferences, and improve the overall user experience.

Depending on the services being used, cookies or similar technologies may also be used for analytics and performance measurement.

You can control or disable cookies through your browser settings. Some website or platform functionality may not operate correctly when certain cookies are disabled.

For additional information, please review our Cookie Policy.

Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the service and deployment, security measures may include access controls, authentication mechanisms, secure communication, monitoring, and other appropriate safeguards.

However, no Internet transmission, storage system, or online service can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.

Third-Party Services

WiFilogy may use or integrate with third-party services, infrastructure providers, analytics tools, payment services, communication providers, authentication systems, APIs, network equipment, or other technology providers.

Third-party providers may process information according to their own privacy policies and applicable agreements. We encourage users and customers to review the privacy practices of third-party services they choose to use or connect with WiFilogy.

RADIUS & Network Authentication Data

Where RADIUS or network authentication functionality is enabled, WiFilogy may process authentication, authorization, accounting, session, and related network information required to provide the configured service.

The specific information processed depends on the customer's network infrastructure, authentication configuration, supported integrations, and services enabled within the WiFilogy platform.

Data Retention

We retain information for as long as reasonably necessary to provide the requested services, maintain business and security records, comply with applicable legal obligations, resolve disputes, and enforce applicable agreements.

Retention periods may vary depending on the type of information, service configuration, customer requirements, and applicable legal or contractual obligations.

Your Privacy Rights

Depending on applicable law and your relationship with WiFilogy, you may have rights relating to your personal information, including:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Request information about how data is processed
• Withdraw consent where processing is based on consent
• Raise questions or concerns about privacy practices

Some requests may be subject to applicable legal, contractual, security, or operational requirements.

Children’s Privacy

WiFilogy's services are primarily intended for businesses, organizations, and authorized users. Our website and platform are not specifically directed toward children.

Customers operating public or Guest WiFi environments are responsible for configuring their authentication and data collection practices appropriately for their users and for complying with applicable requirements relating to minors.

International Data Processing

Depending on the infrastructure, service providers, and deployment configuration used to provide WiFilogy services, information may be processed or stored in locations outside the country where the customer or user is located.

Where required, appropriate safeguards will be applied in accordance with applicable laws and contractual requirements.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes to our services, technology, security practices, business operations, or applicable legal requirements.

Any changes will be published on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.

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